Privacy Policy

01

Overview

Equipment Service and Supply (“we”, “us”, or “our”) provides equipment procurement, supplier selection, maintenance planning, and related advisory services to business clients. This Privacy Policy explains what information we collect through this website and during our engagements, why we collect it, how we use and protect it, and the choices available to you.

This policy applies to information processed in connection with our website at this domain and the consulting services we provide. It does not apply to third-party websites, supplier portals, or platforms that we may reference or that you may reach through links on this site. We encourage you to review the privacy notices of any third party before sharing information with them.

02

Information we collect

We collect only the information we need to respond to inquiries and to deliver our services. The categories below describe what we may collect.

Information you provide

When you submit a request through our contact or consultation form, you may provide your name, company name, and an email address or phone number, together with a description of the equipment, sourcing challenge, or operational objective you would like us to address. During an engagement you may share additional business information, such as equipment specifications, site requirements, budget parameters, supplier records, and maintenance histories.

Information collected automatically

When you visit the site, our hosting and analytics tools may record limited technical data such as your browser type, device characteristics, approximate region derived from your IP address, pages viewed, and the dates and times of access. This information helps us keep the site secure and understand how it is used.

Information we do not seek

We do not request sensitive personal information through this website, and we ask that you not submit it. We do not knowingly collect payment card numbers through the website forms.

03

How we use information

We use the information we collect for the following purposes:

• To respond to your inquiries and prepare consultation proposals.
• To scope, plan, and deliver procurement, supplier selection, maintenance planning, and advisory services.
• To communicate with you about active engagements, timelines, and deliverables.
• To operate, maintain, secure, and improve our website and service quality.
• To keep records required for legitimate business, accounting, and compliance purposes.

We do not sell your personal information, and we do not use the details you submit through this site for unrelated marketing without a lawful basis or your consent.

04

Basis for processing

Where applicable data-protection law requires a legal basis, we rely on one or more of the following: your consent; the necessity of processing to take steps at your request before entering into an engagement or to perform our services; compliance with a legal obligation; and our legitimate interests in operating, securing, and improving our business, provided those interests are not overridden by your rights.

05

Sharing and disclosure

We treat your information as confidential and disclose it only in limited circumstances:

Service providers

We may share information with vendors who support our operations, such as website hosting, email delivery, and analytics providers. These providers act on our instructions and are expected to safeguard the information they process on our behalf.

Suppliers and counterparties

With your direction and only to the extent necessary, we may share relevant specifications or requirements with equipment suppliers or service providers so that we can request quotes, evaluate options, or coordinate an engagement on your behalf. We do not disclose your information to suppliers for their own marketing purposes.

Legal and protective disclosures

We may disclose information where required by law, regulation, legal process, or governmental request, or where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of our clients, our business, or others.

Business transfers

If our business is involved in a reorganization, merger, or transfer of assets, information may be transferred as part of that transaction, subject to the protections described in this policy.

06

Retention

We retain personal information for as long as needed to fulfil the purposes described in this policy, including to provide our services, maintain accurate business and financial records, resolve disputes, and meet legal and regulatory requirements. When information is no longer required, we take reasonable steps to delete it or to anonymize it.

07

Security

We maintain administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encryption in transit where appropriate, and limiting access to personnel who need it to perform their roles.

08

Your rights

Depending on your location, you may have rights regarding your personal information, including the right to request access to it, to request correction of inaccurate information, to request deletion, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us using the details at the end of this policy. We may need to verify your identity before acting on a request, and we will respond within the timeframes required by applicable law.

09

Cookies and analytics

Our website uses cookies and similar technologies to operate core functionality and to understand site usage. You can control cookies through your browser settings. For a fuller description of the cookies we use and how to manage them, please see our Cookie Policy.

10

Children

Our website and services are directed to businesses and the professionals who operate them. They are not directed to children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a minor has provided us with personal information, please contact us so that we can take appropriate action.

11

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the date shown below. We encourage you to review this page periodically so that you are aware of how we handle information.

12

Contacting us

If you have questions about this Privacy Policy or about how we handle your information, you can reach Equipment Service and Supply using the details below.